Round 6 Insurance submissions

The Commission is inviting written submissions on policy issues relating to the insurance industry raised in Round 6.

The Commission will accept Round 6 policy submissions until 12pm (noon) on Thursday 25 October 2018.

Before making a submission, you should review the Commission's guidance below on what information to include.

How to make a submission

  1. Submissions should be made to the Commission using the Round 6 online form.
  2. This form requires submitters to enter the following personal information:
    1. Name
    2. Contact e-mail address
    3. Preferred contact phone number (optional)
    4. The person or entity the submissions is being made by, or on behalf of, and
    5. Confirmation that your submission may be published by the Commission.
  3. Information can be entered into the form in two ways. Pre-prepared documents can be uploaded through the form, or alternatively information may be typed directly into the form.
  4. In order to assist the Commission in considering all the information that is received from the public, the Commission requests all submissions are as concise as possible, with a page limit of no more than 50 pages.
  5. Please ensure the submissions are in word (.doc or .docx) or PDF format and are under 5MB in size.

Publication of submissions

The Commission may publish Round 6 policy submissions it receives on its website. In completing the form, you will be asked whether you agree to your submission being published.

The Commission reserves the right not to publish submissions or may decide to redact information within a submission. This includes circumstances where the information is not relevant to the policy issues raised in Round 6; where matters are subject to a non-publication order or where there are privacy concerns about the information included.

You will also be asked whether you agree to have your full name published alongside your submission. If you agree to the Commission publishing your submission, but wish to have your name withheld, the Commission may publish the submission under 'Name withheld'.

To assist the Commission, your submission should not include personal financial information, or information that identifies the personal details of individuals or third parties who may not agree to their name being published.

Who can make a submission?

Members of the public (individuals or organisations) as well as parties who have leave to appear in Round 6 may make a submission on policy related issues identified in this round.

What information can be included in a submission?

The Commission invites submissions on insurance policy issues identified in this round.

In preparing your submission, you should have regard to the written closing submissions of Counsel Assisting dated 26 September 2018 as well as transcripts of the Commission's public hearings from Round 6. The closing written submissions and transcripts for this round are available on the Round 6 hearings page

In making a submission, you may wish to address approaches to practices, governance, regulation, or other policy issues raised in the round.

What information should not be included in a submission?

The Commission is not seeking information relating to individual disputes or instances of misconduct or conduct falling below community standards as part of this process.

Your submission should not address issues raised in specific case studies in Round 6. Such responses should only be made by parties with leave to appear and be sent separately to the Commission by 4pm, Monday 1 October 2018.

I still want to provide information about past conduct - how can I do that?

Submissions relating to past misconduct have now closed. Submissions closed at 5pm on Friday 28 September 2018.

How will I know if the Commission has received my submission?

Once you have submitted the Round 6 online form, you will receive an email confirmation to acknowledge that your submission has been submitted to the Commission, an ID number for your submission and a copy of the cover form. Please keep a copy of your submission for your own records.

Further assistance

If you require assistance or are unable to use the online form, please email to make alternative arrangements.

If you are unable to communicate by email, please phone the Commission on 1800 909 826